Terms & Conditions
Welcome to Ornate Living. These Terms & Conditions govern your access to and use of the Ornate Living website and your purchase of products through our online store.
By accessing this website, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or place an order.
1. About Ornate Living
Ornate Living is an online store offering home décor, furniture and related lifestyle products.
Website: ornateliving.shop
Email: ornateliving.shop@gmail.com
Phone: +91 99599 27747
Address: Skyview Towers, G+1 Foyer, Beside Biodiversity Park, Hyderabad, Telangana, India.
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website, server or database.
Copy, reproduce or misuse our website content without permission.
Interfere with the security or normal operation of the website.
Provide false or misleading information while placing an order.
We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, specifications and prices displayed on the website are accurate.
However:
Product colours may appear slightly different depending on your device or screen.
Product dimensions and specifications should be checked before placing an order.
Images may contain decorative elements that are not included with the product unless specifically mentioned.
Product availability may change without prior notice.
If we discover a significant error in a product description or price, we may contact you before processing or fulfilling the order.
4. Product Availability
All products are subject to availability.
Adding a product to your cart does not necessarily guarantee that the product will remain available until payment or order confirmation.
If a product becomes unavailable after an order is placed, we will contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.
5. Prices
Product prices displayed on the website are shown in Indian Rupees (₹) unless otherwise stated.
The final payable amount will be displayed during checkout before you complete the payment.
Additional charges such as applicable delivery charges, taxes or other compulsory charges, where applicable, will be displayed as part of the order total.
We reserve the right to update product prices at any time. Price changes will not affect an order that has already been successfully confirmed, except where an obvious pricing or technical error has occurred.
6. Placing an Order
To place an order, you must provide accurate information including:
Full name
Email address
Phone number
Delivery address
City
State
PIN code
Other information required during checkout
You are responsible for ensuring that the information provided is correct.
Ornate Living is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
7. Order Confirmation
After successfully placing an order, you may receive an order confirmation by email.
The order confirmation may include:
Order number
Products purchased
Quantity
Product price
Total amount
Customer information
Delivery information
Payment status
An order is considered successfully placed only after the payment and order processing requirements have been successfully completed.
8. Payment
Payments are processed securely through Razorpay and its supported payment methods.
Available payment methods may include:
UPI
Debit cards
Credit cards
Net banking
Other payment methods supported by Razorpay
Ornate Living does not directly collect or store your complete card or banking credentials.
Your payment may be subject to the terms and security procedures of the payment service provider.
9. Payment Failure
If your payment fails, is cancelled, or remains incomplete, your order may not be confirmed.
If your bank account has been debited but the payment status is not successfully reflected on our website, please contact us with the payment reference or transaction details.
We will verify the payment status and take appropriate action.
10. Order Cancellation
Customers may request cancellation of an order by contacting Ornate Living as soon as possible.
Cancellation may not be possible once an order has been processed, dispatched or otherwise entered into fulfilment.
Where cancellation is accepted, any applicable refund will be processed according to our Return & Refund Policy and applicable payment-provider procedures.
11. Shipping & Delivery
Orders are delivered to the shipping address provided during checkout.
Delivery time may vary depending on:
Product availability
Delivery location
Courier or logistics partner
Weather conditions
Public holidays
Other circumstances beyond our reasonable control
For complete information about delivery timelines, shipping charges and delivery conditions, please refer to our Shipping Policy.
12. Returns, Refunds & Exchanges
Returns, refunds and exchanges are subject to our Return & Refund Policy.
Customers should inspect products after delivery and report any issue, damage, wrong product or missing item as soon as reasonably possible.
Depending on the circumstances, we may request photographs, videos, packaging information, order details or other information to evaluate a return or damage claim.
Please do not send a product back without contacting us first and receiving return instructions.
13. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us promptly with:
Order number
Product details
Photographs of the product
Photographs of the packaging
Description of the issue
Video evidence where reasonably required
Our team will review the issue and provide the applicable resolution according to our policies.
14. Intellectual Property
All content available on the Ornate Living website, including:
Logo
Brand name
Text
Product descriptions
Images
Graphics
Website design
Layout
Icons
Videos
Other original materials
is owned by or licensed to Ornate Living unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish or commercially exploit our content without prior written permission.
15. Third-Party Services
Our website may use third-party services such as payment gateways, delivery partners, analytics services, hosting providers and other service providers.
Your use of such third-party services may also be subject to their respective terms and policies.
For example, payments are processed through Razorpay.
16. Website Availability
We make reasonable efforts to keep the website available and functioning properly.
However, we do not guarantee that the website will always be:
Available without interruption
Free from technical errors
Free from temporary downtime
Completely secure from every possible online threat
Maintenance, technical problems, server issues or circumstances beyond our reasonable control may temporarily affect website availability.
17. Limitation of Liability
To the extent permitted by applicable law, Ornate Living will not be responsible for losses resulting from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, internet failures, or other events outside our control.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded.
18. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website and placing an order, you acknowledge that information necessary for processing your order may be used for payment processing, order fulfilment, delivery, customer support and other legitimate purposes described in our Privacy Policy.
19. Customer Support & Grievances
If you have a question, complaint or concern regarding an order or our services, please contact us first so that we can attempt to resolve the matter.
Email: ornateliving.shop@gmail.com
Phone: +91 99599 27747
We will make reasonable efforts to acknowledge and address customer complaints in accordance with applicable requirements. Indian e-commerce rules include requirements concerning grievance handling and acknowledgement.
20. Changes to These Terms
Ornate Living may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices or applicable requirements.
The updated version will be published on this page with the revised effective date.
You should review this page periodically for any changes.
21. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Nothing in these Terms & Conditions limits any consumer rights or remedies available under applicable Indian consumer-protection laws.
22. Contact Us
For questions regarding these Terms & Conditions, please contact:
Ornate Living
Email: ornateliving.shop@gmail.com
Phone: +91 99599 27747
Address: Skyview Towers, G+1 Foyer, Beside Biodiversity Park, Hyderabad, Telangana, India.
By accessing this website, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or place an order.
1. About Ornate Living
Ornate Living is an online store offering home décor, furniture and related lifestyle products.
Website: ornateliving.shop
Email: ornateliving.shop@gmail.com
Phone: +91 99599 27747
Address: Skyview Towers, G+1 Foyer, Beside Biodiversity Park, Hyderabad, Telangana, India.
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website, server or database.
Copy, reproduce or misuse our website content without permission.
Interfere with the security or normal operation of the website.
Provide false or misleading information while placing an order.
We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, specifications and prices displayed on the website are accurate.
However:
Product colours may appear slightly different depending on your device or screen.
Product dimensions and specifications should be checked before placing an order.
Images may contain decorative elements that are not included with the product unless specifically mentioned.
Product availability may change without prior notice.
If we discover a significant error in a product description or price, we may contact you before processing or fulfilling the order.
4. Product Availability
All products are subject to availability.
Adding a product to your cart does not necessarily guarantee that the product will remain available until payment or order confirmation.
If a product becomes unavailable after an order is placed, we will contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.
5. Prices
Product prices displayed on the website are shown in Indian Rupees (₹) unless otherwise stated.
The final payable amount will be displayed during checkout before you complete the payment.
Additional charges such as applicable delivery charges, taxes or other compulsory charges, where applicable, will be displayed as part of the order total.
We reserve the right to update product prices at any time. Price changes will not affect an order that has already been successfully confirmed, except where an obvious pricing or technical error has occurred.
6. Placing an Order
To place an order, you must provide accurate information including:
Full name
Email address
Phone number
Delivery address
City
State
PIN code
Other information required during checkout
You are responsible for ensuring that the information provided is correct.
Ornate Living is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
7. Order Confirmation
After successfully placing an order, you may receive an order confirmation by email.
The order confirmation may include:
Order number
Products purchased
Quantity
Product price
Total amount
Customer information
Delivery information
Payment status
An order is considered successfully placed only after the payment and order processing requirements have been successfully completed.
8. Payment
Payments are processed securely through Razorpay and its supported payment methods.
Available payment methods may include:
UPI
Debit cards
Credit cards
Net banking
Other payment methods supported by Razorpay
Ornate Living does not directly collect or store your complete card or banking credentials.
Your payment may be subject to the terms and security procedures of the payment service provider.
9. Payment Failure
If your payment fails, is cancelled, or remains incomplete, your order may not be confirmed.
If your bank account has been debited but the payment status is not successfully reflected on our website, please contact us with the payment reference or transaction details.
We will verify the payment status and take appropriate action.
10. Order Cancellation
Customers may request cancellation of an order by contacting Ornate Living as soon as possible.
Cancellation may not be possible once an order has been processed, dispatched or otherwise entered into fulfilment.
Where cancellation is accepted, any applicable refund will be processed according to our Return & Refund Policy and applicable payment-provider procedures.
11. Shipping & Delivery
Orders are delivered to the shipping address provided during checkout.
Delivery time may vary depending on:
Product availability
Delivery location
Courier or logistics partner
Weather conditions
Public holidays
Other circumstances beyond our reasonable control
For complete information about delivery timelines, shipping charges and delivery conditions, please refer to our Shipping Policy.
12. Returns, Refunds & Exchanges
Returns, refunds and exchanges are subject to our Return & Refund Policy.
Customers should inspect products after delivery and report any issue, damage, wrong product or missing item as soon as reasonably possible.
Depending on the circumstances, we may request photographs, videos, packaging information, order details or other information to evaluate a return or damage claim.
Please do not send a product back without contacting us first and receiving return instructions.
13. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us promptly with:
Order number
Product details
Photographs of the product
Photographs of the packaging
Description of the issue
Video evidence where reasonably required
Our team will review the issue and provide the applicable resolution according to our policies.
14. Intellectual Property
All content available on the Ornate Living website, including:
Logo
Brand name
Text
Product descriptions
Images
Graphics
Website design
Layout
Icons
Videos
Other original materials
is owned by or licensed to Ornate Living unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish or commercially exploit our content without prior written permission.
15. Third-Party Services
Our website may use third-party services such as payment gateways, delivery partners, analytics services, hosting providers and other service providers.
Your use of such third-party services may also be subject to their respective terms and policies.
For example, payments are processed through Razorpay.
16. Website Availability
We make reasonable efforts to keep the website available and functioning properly.
However, we do not guarantee that the website will always be:
Available without interruption
Free from technical errors
Free from temporary downtime
Completely secure from every possible online threat
Maintenance, technical problems, server issues or circumstances beyond our reasonable control may temporarily affect website availability.
17. Limitation of Liability
To the extent permitted by applicable law, Ornate Living will not be responsible for losses resulting from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, internet failures, or other events outside our control.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded.
18. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website and placing an order, you acknowledge that information necessary for processing your order may be used for payment processing, order fulfilment, delivery, customer support and other legitimate purposes described in our Privacy Policy.
19. Customer Support & Grievances
If you have a question, complaint or concern regarding an order or our services, please contact us first so that we can attempt to resolve the matter.
Email: ornateliving.shop@gmail.com
Phone: +91 99599 27747
We will make reasonable efforts to acknowledge and address customer complaints in accordance with applicable requirements. Indian e-commerce rules include requirements concerning grievance handling and acknowledgement.
20. Changes to These Terms
Ornate Living may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices or applicable requirements.
The updated version will be published on this page with the revised effective date.
You should review this page periodically for any changes.
21. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Nothing in these Terms & Conditions limits any consumer rights or remedies available under applicable Indian consumer-protection laws.
22. Contact Us
For questions regarding these Terms & Conditions, please contact:
Ornate Living
Email: ornateliving.shop@gmail.com
Phone: +91 99599 27747
Address: Skyview Towers, G+1 Foyer, Beside Biodiversity Park, Hyderabad, Telangana, India.