Return & Refund
Return, Refund & Exchange Policy
We know it can be frustrating when the online purchase is not quite right, we offer a complete "no fuss" guarantee to all our customers. We have very customer friendly return & refund policies.
Please read product details carefully before confirming the order.
Wrong Item / Damaged Product/ Incorrect Size:
If your goods are damaged or one of any above condition, we would be happy to give you the option below.
Refund of the full amount paid by you.
In any of the above cases, contact must be made within 48 hours of receipt of the products by whatsapp or email ornateliving.shop@gmail.com notifying us of any damage to the product with pics of the product received. We will schedule return pick up for the product. Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control.
• In case return pickup is not available at given pincode, customer has to self return the product and we will refund the courier charges max 10% of order amount.
• Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be processed.
• After successful verification for any refund, we will credit the refund amount to your original Payment method. Refunds can take up to 24 Hours.
• Please ensure that the products are not used, altered, washed, soiled, or damaged in any way. All original tags and accessories must be returned, and branded packaging should be in its original condition.
Order Cancellation
• You can cancel your order within 1 hour of placing it, as long as it hasn’t been shipped.
• Refunds for cancelled orders will be credited to the original payment method.
We know it can be frustrating when the online purchase is not quite right, we offer a complete "no fuss" guarantee to all our customers. We have very customer friendly return & refund policies.
Please read product details carefully before confirming the order.
Wrong Item / Damaged Product/ Incorrect Size:
If your goods are damaged or one of any above condition, we would be happy to give you the option below.
Refund of the full amount paid by you.
In any of the above cases, contact must be made within 48 hours of receipt of the products by whatsapp or email ornateliving.shop@gmail.com notifying us of any damage to the product with pics of the product received. We will schedule return pick up for the product. Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control.
• In case return pickup is not available at given pincode, customer has to self return the product and we will refund the courier charges max 10% of order amount.
• Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be processed.
• After successful verification for any refund, we will credit the refund amount to your original Payment method. Refunds can take up to 24 Hours.
• Please ensure that the products are not used, altered, washed, soiled, or damaged in any way. All original tags and accessories must be returned, and branded packaging should be in its original condition.
Order Cancellation
• You can cancel your order within 1 hour of placing it, as long as it hasn’t been shipped.
• Refunds for cancelled orders will be credited to the original payment method.